SHIPPING & RETURNS
Shipping Information
Thank you for choosing our products. We strive to provide reliable and efficient delivery through our trusted partner, Royal Mail.
Delivery Options:
- UK Orders: Delivery within 2 business days – £5
- European Countries (including the Republic of Ireland): Airmail delivery within 4–8 business days – £10
- Asia, Thailand, Australia: Airmail delivery within 10–12 business days – £13
Important Notes:
- For orders outside the UK, additional customs charges may apply based on your country’s regulations. Customs checks may also delay the delivery time.
- All non-UK orders will be provided with an individual tracking number for your convenience.
- Please note that we are unable to deliver to PO boxes at this time.
Returns & Exchange Policy
We want you to be completely satisfied with your purchase. That’s why we offer a 30-day refund or exchange policy for items that remain unopened and sealed.
Handmade Quality Assurance:
As our products are handcrafted, there may be rare instances of slight variations in consistency. Should you encounter any issues, please contact our customer service team via email, and we’ll help organise a return or exchange.
Return Costs:
Customers are responsible for return shipping costs unless agreed otherwise with our customer service team.
If you have any questions or need assistance, don’t hesitate to reach out to our support team. We’re here to help!
